FAQ'S

When should I place an order?

We are a first come first serve business. The best way to ensure your event is to book with us and secure a deposit. If you are unsure of all the small details of your event we think it best to book rentals and make adjustments as needed after your booking. You can make changes up to 3 business days prior to the event. Please keep in mind that some rental equipment will depend on availability at that time. If you request a change to eliminate a piece of rental equipment in the 3 days prior to your event you will forfeit the cost of the rental.

What is the delivery fee and is there set up fee?

The delivery fee will vary depending on location, and the rental equipment involved. Larger rentals will require more time, and labor therefore will require more money. The cost of the set up feel is bundled with the delivery fee and tear down fee. Set up and tear down fee depends on how many hands will be required to help deliver, set up and pick back up.

Do you setup the equipment?

Yes. We will set up and tear down the tent, dance floor and any lighting. Chairs, tables and any additional rentals will likely be stacked off to the side and will be the responsibility of the client to set up.

What should I do once the event is over?

All tables, and chairs should be stacked and ready for pick-up. Linens should be pulled off the tables and shaken to remove any food  and dried before piling to prevent any mildew from forming. Pick-up will likely occur by noon the next day and this does include Sundays.

Am I responsible for missing or broken equipment?

Yes. Per the client contract agreement the customer is responsible for any lost, stolen or damaged rental equipment. The fee will be at the cost of replacing the equipment. This includes any smoke damage, hole damage, and or written marks and or stains. All equipment is to be returned back in the original condition in which it was left. Additional cost could also be incurred if additional care/cleaning is needed outside of our normal wear and tear maintenance.  

Are you insured?

Yes. 

When is payment due?

A 50% financial deposit along with a signed contract are due at the time of booking. The final payment will need to be paid in full 5 business days prior to the event. There will be no rental equipment delivered if not paid in full prior to the event.

What type of payment methods do you except?

We accept all forms of payment. Cash, credit and check. All checks must be paid in full one week prior to delivery. We cannot accept  checks on the day of delivery. 

What is standard rental period?

The standard rental period is usually 24-48 hours. If the rental requires a tent, we try our best to set up the tent 1 to 2 days prior to the event. Someone will need to be onsite when delivery occurs.

What is the cancellation policy?

Cancellation up to 3 days before the event will result in loss of 50% non refundable deposit. Cancellation within 3 business days of the event will result in 100% cancellation fee.

Can We Install Tents on Pavement and what is this process/how are holes drilled and repaired?

Our tents are pole tents. This requires 1 inch stakes to be pounded into the ground. At times we are able to drill into the pavement but circumstances may vary. If putting a tent on pavement it will likely be required that we come out to the site prior to booking to ensure set up is possible.

Can I add sidewalls to my order the week of my event based on the weather? 

Yes, we understand that weather may change your needs. You can rent side walls up to 2 days prior to event, barring they are available at the time for rental.

Are CAD Layouts Free of Charge?

Yes, CAD layouts are free of charge. Together we can make a layout plan of your event so you can better understand your space and needs.

What if I need assistance after the equipment is installed or during my event?

You Got It! We are a small family owned business. Our customers are our most important part of our business and we understand things can come up. We offer 24 hour assistance and will be available over the phone and or on location should any needs arise.

What if there are underground utility lines in the area I want to have the tent installed?

Prior to set up we will ask the customer who will be onsite to identify any power lines and or water lines that may be in jeopardy during set-up. We ask that the customer themselves call PA-1 to identify any unknown utility lines.This will not only ensure future damage not be enc-rued, but it will also ensure the safety or our employees. Should a utility line be obstructed repair cost will be at the expense of the client. Keystone is not liable for any damage done to any underground utility lines.

© 2020 by Keystone Tents & Event Rentals, all rights reserved.

309 Upper Mountain Rd. Canton, Pa 17724

570-337-2085 or 570-337-2084

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